In hosting, “the customer” is rarely one person. Building products for hosting providers means designing for buyers, operators, support teams, and end customers at the same time.
Author: Aaron D. Campbell
Open Source Support Can’t Depend on Charity
Companies depend on open source software. Supporting the projects that support your business shouldn’t be treated as charity; it should be part of sustaining the infrastructure, ecosystem, and user trust your products rely on.
Cleaned Isn’t Fixed
Operation Endgame’s SocGholish takedown was good news. It was also a warning. The cleanup bought time. The fix is what happens next.
Start With the Experience, Not the Feature List
Product teams shouldn’t begin with a feature list. They should define the customer experience first, then let that shape the flows, interface, design, and functionality.
Hanging My Hat at Monarx
I’m excited to share that I’ve joined Monarx as their new Vice President of Product. For me, this feels like coming home. I’ve spent more than 25 years in the web space and over a decade working directly in hosting. Along the way, I’ve seen firsthand the challenges hosts face when it comes to protecting […]
The Introvert Brain
Everyone’s brain, introvert and extrovert alike, has what I call a peak efficiency zone. When your brain is operating in this zone, it’s easy to be productive; you’re motivated, focused, thinking clearly, and getting things done. Your brain is performing like a sports car and using fuel like a subcompact. Everyone has this peak efficiency zone, […]
Looking Back at 2021
Forgive me internet, for I have sinned. It has been 351 days since my last post on here. Here’s a short one on 2021 to try to get me back into the habit. Last year was one of self-assessment and struggle for me. I’ve heard several people refer to it as a roller coaster, but […]
Hanging My Hat Somewhere New
Last week was my final week at GoDaddy. It was a little over four years ago, when I joined GoDaddy as a full-time WordPress contributor. I went in with a goal to help make WordPress better, and GoDaddy really empowered me to do that during my time there. It was truly great and I’m going […]
HackerOne Update
WordPress officially launched the WordPress bug bounty program on HackerOne May 15 of this year, almost six months ago. The goal was to leverage the tools HackerOne provides to improve the quality and consistency of our communication with reporters, and to reduce the time spent on responding to commonly reported issues in order to free […]
The Open Web Matters
The internet is no longer a toy. It is no longer used only for fun or even simply for research. It is now an integral part of people’s lives, of businesses, and even entire economies. Comedian and science advocate, Bill Nye, was recently speaking about his new show Bill Nye Saves the World. Asked why he […]